Returns & Quality Guarantee | Beadlo Bracelet Making Kits
Our Commitment

Returns, Exchanges & Our Quality Guarantee

We want you to feel confident buying from us. Here's exactly how it works — no fine print, no runaround.

30-Day Returns — No Restocking Fees, No Lengthy Forms
Missing Pieces or Damaged? We Replace It. No Return Required.
Quality Issue Within 30 Days? Email Once. We Handle the Rest.
Return Policy

How Returns Work

We want you to feel confident buying from us. Here's exactly how returns work.

Return Window: You have 30 days from the date your order is delivered to request a return.

Condition for Returns: Items returned for change of mind must be unused, in their original packaging, with all components intact. We check returned items before processing refunds.

We Do Not Accept Returns On:

  • Items that have been opened and partially used (beads sorted, cord cut, etc.)
  • Digital downloads or printable content, if applicable
  • Items damaged due to misuse or improper storage after delivery

How to Start a Return:

  1. Email us at [email protected] with your order number and the reason for your return.
  2. We'll respond within 1–2 business days with a return authorization and instructions.
  3. Ship the item back using a trackable method. Keep your tracking number.
  4. Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
For manufacturing defects or items damaged in transit, we cover return shipping. For change-of-mind returns, return shipping is the customer's responsibility.
Damaged Orders

Wrong Item or Arrived Damaged?

If your order arrived damaged, had missing pieces, or wasn't what you ordered, here's what to do:

  1. Take a photo of the package and contents as they arrived.
  2. Email us at [email protected] with your order number and the photo.
  3. We'll process a replacement or full refund within 2 business days — your choice.
You do not need to return damaged items unless we specifically ask you to.
Exchange Policy

Want a Different Kit?

We accept exchanges for a different kit or product within 30 days of delivery, provided the original item is unused and in original packaging.

To request an exchange:

  1. Email us at [email protected] with your order number and which item you'd like instead.
  2. We'll confirm availability and send exchange instructions.
Return shipping for exchanges is the customer's responsibility. We cover shipping on the replacement item sent to you.
Quality Guarantee

What We Promise — Specifically

Every Beadlo kit ships with 0.8mm elastic cord tested to 5,000+ stretch cycles, ASTM F963 and EN71 certified beads, and a complete tool set. If any component fails to meet these standards within 30 days of delivery, we replace it.

Our quality promise is specific because vague promises aren't promises — they're decorations. Here's what that means in practice:

  • If your elastic cord breaks under normal use within 30 days: we replace the cord, no questions.
  • If beads arrive broken, wrong color, or significantly different from the product photos: we send a replacement or refund.
  • If your kit is missing any listed component (scissors, tweezers, needle threader, instruction card): email us and we'll ship the missing piece.